Woman-Owned Small Business, HUBZone Certified Pearl Interactive Network Recruits Contact Center Leader Scott W. Blackwell as Vice President, Business Development – Commercial
COLUMBUS, OH, January 3, 2022— Scott W. Blackwell, a contact center and business process outsourcing (BPO) expert with experience working with global BPOs such as Conduent, Qualfon, Sutherland, and Concentrix joined Pearl Interactive Network as Vice President, Business Development.
Blackwell brings 25+ years of commercial business development experience across the healthcare, human resource services, automotive, insurance, high-tech, retail, telecom, and travel and leisure verticals. In his new role, he will be charged with bringing Pearl’s healthcare, beneficiary services and education contact center expertise to the commercial marketplace.
“Pearl’s social mission – to remove employment barriers – is what excites me most!,” shares Scott. “Not only is it the right thing to do, but Pearl is creating unique hiring channels with Veterans, Veterans and people with disabilities, military spouses, and those living in HUBZones and other geographically challenged areas. We are creating U.S. based job opportunities within the contact center industry and driving exceptional customer satisfaction while serving a valuable social mission.”
Founder and CEO of Pearl, Merry Korn, states: “Scott brings the right experience and relationships at a time when BPOs and contact center providers are more concerned than ever with ESG (Environmental, Social, and Governance) drivers and are seeking partners who are committed to developing a workforce that is too often overlooked. Pearl’s successful growth has been and will continue to be built upon removing barriers to employment. We are thrilled to welcome Scott to our team!”
About Pearl Interactive Network
A woman-owned small business and HUBZone Certified social enterprise, Pearl Interactive Network operates U.S. based contact centers, specializing in health, beneficiary, and education services. Pearl’s culture of caring is at the core of everything we do, and our driving force is to transform the lives of those we serve and our team. Founded in 2004, we take pride in our hiring preferences for Veterans, Veterans and people with disabilities, military spouses, and those living in HUBZones and other geographically challenged areas. We operate across the nation, with employees in 26 states.