Pearl Interactive Network (Pearl) was founded nearly 20 years ago and from day one we have had a goal to remove barriers to employment, provide opportunity, create a positive work environment, and champion and support each individual to help them reach their maximum potential. Serving as an extension of commercial enterprise, prime contractor and government agency teams, we have reached millions of people and hopefully we have impacted their lives for the better. While doing so, we also impacted the lives of thousands of Pearl team members by providing jobs, training, hope and opportunity to those with challenges or geographical barriers to employment. By removing barriers to employment, we lift up generations and communities.
As part of our mission to eliminate barriers to employment and to show our commitment to Pearl team members, we offer PearlWorks to our customer service agents. PearlWorks is a voluntary one-on-one, individualized professional coaching program with on-demand training. We care about showing our employees the numerous career pathways available inside the contact center industry and helping them to accelerate their careers toward what excites them. Our empirical results show this Contact Center Workforce Development Solution increases employee engagement, retention, and performance quality, resulting in superior outcomes for our clients.
Recently, our contact center services have been more vital than ever, as millions of Americans have been forced to turn to commercial, prime contractor or government agencies for assistance. Luckily, through our ability to bring on and train employees quickly, we have been able increase capacity in providing specialty, high-touch and thoughtful guidance through our call center interactions to help people better understand and utilize their most needed beneficiary services to ensure medical care, treatment or preservation of mental health. We believe all people deserve access to these things and that is why we work with clients who support access for better equality. We are committed to a culture of caring.
Our commitment to being socially responsible is tied to the very essence of our company. From our leadership to our hundreds of employees, we live and breathe diversity and inclusion, not just as a corporate practice but through the diverse and dynamic group of people we have brought together from every culture, circumstance, region and way of life to create a culture of caring.
Each year we give back to our communities through volunteerism, donations and acts of service to those in need. Every day through our kind interactions with each other, our clients and their customers and even strangers in our communities, we strive to be good corporate citizens to evoke change for the better.
We fully understand that challenges to employment impacts millions of Americans, including those in rural and Historically Underutilized Business (HUB) Zones. As a HUBZone Certified, Woman Owned Small Business, our mission is to eliminate the barriers to employment and provide opportunity where it may otherwise be in short supply. Pearl is proud to be made up of a diverse group of talented veterans, disabled persons, military spouses, and people living in geographically challenged areas.
We are a team of hundreds of dedicated, hardworking, and caring full-time, part-time, on-site, virtual, and temporary associates across the U.S. Like the diverse people we serve, the Pearl family of team members is made up of diverse individuals like those below and we take the time to get to know each and provide guidance and support to help them understand their value both personally and professionally.
Pearl's caring & talented team is made up of:
- 78% Female
- 73% Minority
- 46% Living in Geographically Challenged Areas