Trusted Partner | Supporting Government, Healthcare & Human Services
Pearl serves organizations with missions centered on people, access, and outcomes. Our clients include federal and state agencies, healthcare organizations, school systems, military programs, and commercial partners that require secure, scalable, and compassionate service delivery.
We support complex programs across contact center operations, healthcare and beneficiary services, behavioral health, telehealth, IT support, and technology modernization. Whether operating steady-state programs, responding to seasonal demand, or mobilizing during national emergencies, Pearl brings the people, processes, technology, and analytics needed to deliver reliable outcomes.
We help our partners:
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Improve access to essential services across voice, digital, telehealth, and support channels
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Operate compliant, secure, and scalable programs for regulated environments
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Improve efficiency and cost-to-serve through automation, workforce strategy, analytics, and process improvement
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Support beneficiaries, citizens, patients, providers, employees, and military communities with empathy and accuracy
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Scale quickly for surge events, seasonal volume, and mission-critical program needs
Backed by more than 20 years of experience, Pearl delivers services that matter and impact that endures.
Contact Center & CX
Pearl delivers technology-enabled contact center and customer experience solutions that help clients manage high-volume, high-touch interactions with consistency, empathy, and operational discipline. Through voice, digital, chat, email, and omnichannel support models, Pearl helps improve access, reduce friction, and strengthen the customer, citizen, patient, and beneficiary experience. Our approach integrates workforce strategy, quality assurance, analytics, automation, and performance management to support reliable outcomes, scalable operations, and measurable service improvement.
Healthcare & Beneficiary Support
Pearl supports healthcare and beneficiary programs that require accuracy, compassion, accessibility, and strong compliance controls. Our teams help beneficiaries, patients, providers, employees, and citizens navigate eligibility, enrollment, scheduling, benefits, claims, referrals, and program requirements. With experience across federal healthcare and public service programs, Pearl helps clients improve service access, resolve complex inquiries, and deliver mission-critical support with privacy, empathy, and accountability.
Behavioral Health
Pearl delivers behavioral health support through a human-centered model designed to expand access to care and guide individuals and families through sensitive or complex moments. Our capabilities include counseling support, crisis and care coordination, telehealth, referral management, and clinical and non-clinical workforce integration. Pearl helps clients reduce barriers to care, improve responsiveness, and deliver secure, compliant, and compassionate support at scale.
Technology & Modernization
Pearl helps clients modernize service delivery through technology-enabled operations, automation, analytics, and integrated support systems. Our capabilities include intelligent automation, case management support, IT service desk operations, knowledge management, reporting, and modernization of customer and employee support environments. By aligning people, process, technology, and performance management, Pearl helps clients improve efficiency, visibility, compliance, and outcomes while maintaining flexibility through a vendor-agnostic approach.
Contact Center & CX
Pearl delivers technology-enabled contact center and customer experience solutions that help clients manage high-volume, high-touch interactions with consistency, empathy, and operational discipline. Through voice, digital, chat, email, and omnichannel support models, Pearl helps improve access, reduce friction, and strengthen the customer, citizen, patient, and beneficiary experience. Our approach integrates workforce strategy, quality assurance, analytics, automation, and performance management to support reliable outcomes, scalable operations, and measurable service improvement.
Healthcare & Beneficiary Support
Pearl supports healthcare and beneficiary programs that require accuracy, compassion, accessibility, and strong compliance controls. Our teams help beneficiaries, patients, providers, employees, and citizens navigate eligibility, enrollment, scheduling, benefits, claims, referrals, and program requirements. With experience across federal healthcare and public service programs, Pearl helps clients improve service access, resolve complex inquiries, and deliver mission-critical support with privacy, empathy, and accountability.
Behavioral Health
Pearl delivers behavioral health support through a human-centered model designed to expand access to care and guide individuals and families through sensitive or complex moments. Our capabilities include counseling support, crisis and care coordination, telehealth, referral management, and clinical and non-clinical workforce integration. Pearl helps clients reduce barriers to care, improve responsiveness, and deliver secure, compliant, and compassionate support at scale.
Technology & Modernization
Pearl helps clients modernize service delivery through technology-enabled operations, automation, analytics, and integrated support systems. Our capabilities include intelligent automation, case management support, IT service desk operations, knowledge management, reporting, and modernization of customer and employee support environments. By aligning people, process, technology, and performance management, Pearl helps clients improve efficiency, visibility, compliance, and outcomes while maintaining flexibility through a vendor-agnostic approach.
Download our Capability Statement
FAR 53.209-l(f) SF 1408 Accounting System
DUNS: 808469642
CAGE: 56HH0
EIN: 01-0871223
GSA Schedule Multiple Award Schedule (MAS) Contract No. 47QTCA21D001A
- Special Item No. 561422 - Automated Contact Center Solutions (ACCS)
- Special Item No. 541611 - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project
- Special Item No. 54151S - Information Technology (IT) Professional Services
- Management Services Special Item No. 624SS - Social Services Professional Counseling