Trusted BPO Partner | Contact Center Solutions for Healthcare & Human Services
Pearl is a domestic Business Process Outsourcing (BPO) provider delivering high-impact contact center solutions for federal and state government agencies, commercial clients, and strategic vendor partners. From Medicaid enrollment to disaster recovery support, we specialize in high-touch interactions that require empathy, accuracy, and complex resolution.
Our secure, flexible delivery model includes virtual at-home networks and client site support—built to scale for steady-state programs, seasonal surges, or rapid-response deployments. With deep experience across GOVCON and state-administered programs, we operate as a prime or partner, bringing staffing precision, compliance expertise, and mission alignment to every engagement.
We help our partners:
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Recruit and retain high-performing talent across 29 states
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Improve staffing and meet staffing needs in specialized, hard-to-fill roles across healthcare, IT, and financial services
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Reduce operational costs while enhancing customer experience and contract performance
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Gain a competitive edge in new business pursuits
Backed by a “Culture of Caring,” our teams consistently outperform industry benchmarks in retention, satisfaction, and service quality. At Pearl, we do more than answer calls—we support lives with 'Services that Matter.'
Counseling and Disability Services
Pearl offers Master level social workers and skilled counselors that provide triage, referrals, family, and children support services. Our program managers aid citizens with Medical Disability Exam scheduling and deliver support to our military, veterans, and people with disabilities seeking financial independence and connections to services that provide opportunities for well-being.
Healthcare Beneficiary Services
Pearl supports beneficiaries requiring a continuum of healthcare information and support. Citizens receive healthcare eligibility determination, benefits education, enrollment, claims and appeals; disability benefits; financial and loan services; document and claims validation; and emergency relief services.
Payer & Provider Services
Pearl supports payers and providers with Revenue Cycle Management (RCM) support, eligibility determination, patient scheduling, and referrals, claims processing, medical records management, and billing; provider credentialing and network enrollment; COVID-19 financial relief claims support; Medicare and Medicaid support; and IT Helpdesk services.
Government Financial IT, Administrative and Emergency Services
Pearl is versed in addressing a gamut of issues from citizens seeking relief in emergency situations, assistance with census questionnaires and reaching resolution on IRS or student debt issues. We source, hire, and train the best team for our partners, whether they are on client site, in one of our facilities, or located virtually.
Payer & Provider Services
Pearl supports payers and providers with Revenue Cycle Management (RCM) support, eligibility determination, patient scheduling and referrals, claims processing, medical records management, and billing; provider credentialing and network enrollment; COVID-19 financial relief claims support; Medicare and Medicaid support; and IT Helpdesk services.
Healthcare Beneficiary Services
Pearl supports beneficiaries requiring a continuum of healthcare information and support. Citizens receive healthcare eligibility determination, benefits education, enrollment, claims and appeals; disability benefits; financial and loan services; document and claims validation; and emergency relief services.
Counseling and Disability Services
Pearl offers Master level social workers and skilled counselors that provide triage, referrals, family, and children support services. Our program managers aid citizens with Medical Disability Exam scheduling and deliver support to our military, veterans, and people with disabilities seeking financial independence and connections to services that provides opportunities for well-being.
Government Financial IT, Administrative and Emergency Services
Pearl is versed in addressing a gamut of issues from citizens seeking relief in emergency situations, assistance with census questionnaires and reaching resolution on IRS or student debt issues. We source, hire and train the best team for our partners, whether they are on client site, in one of our facilities, or located virtually.
Download our Capability Statement
FAR 53.209-l(f) SF 1408 Accounting System
DUNS: 808469642
CAGE: 56HH0
EIN: 01-0871223
GSA Schedule Multiple Award Schedule (MAS) Contract No. 47QTCA21D001A
- Special Item No. 561422 - Automated Contact Center Solutions (ACCS)
- Special Item No. 541611 - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project
- Special Item No. 54151S - Information Technology (IT) Professional Services
- Management Services Special Item No. 624SS - Social Services Professional Counseling