Who We Serve Overlay
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Pearl is a domestic, Woman-Owned Business Process Outsourcing (BPO) provider in healthcare and beneficiary services, serving both government and commercial clients. Pearl delivers high-touch customer service experiences that require complex resolution while creating a Personal Emotional Connection with callers. We employ a diverse team of contact center, healthcare, and other Subject Matter Experts to support the unique requirements for each of our client engagements.  

We provide flexible contact center solutions delivered from a secure work at home (WAH) network, or on the client or partner site. We support largescale steady-state engagements, and provide scalable solutions to support seasonal volume fluctuations, and planned and unplanned ramp-ups and ramp-downs.

Working directly with government and commercial clients, as a Strategic Vendor Partner to providers – we are a “BPO to the BPOs” providing:

  • Proactive recruitment of contact center, healthcare, IT helpdesk, and agents with financial, claims management, and other skillsets

  • Efficiently sourced candidates who are thoroughly vetted and trained in customer service and care.

  • Assistance in filling open, sometimes hard-to-fill positions.

  • Reduction in overall cost of operations

  • Increased profitability on existing contracts

  • Competitive edge for new business pursuits

By utilizing our diversity certifications as a Woman Owned Small Business, and our niche hiring of persons with barriers to employment, we help our clients meet ESG and supplier diversity goals.  

Pearl is committed to providing a Culture of Caring for our employees, resulting in retention rates exceeding the industry average and very satisfied employees that deliver outstanding customer service. Our employees are our focus, made up of true frontline ambassadors that provide consultative, compassionate, and often complex solutions.  We provide ‘Services that Matter’ – be it someone struggling to manage a family budget and decide on healthcare coverage, a student trying to repay a student loan, someone who just suffered a major loss from a hurricane, or someone looking to get a COVID-19 vaccination… we know that “empathy” is key.  A focus on caring is part of our DNA; and therefore we select candidates that demonstrate a natural ability to show empathy, then train them on customer service skills and creating a Personal Emotional Connection with callers.

Counseling and Disability Services

Pearl offers Master level social workers and skilled counselors that provide triage, referrals, family, and children support services. Our program managers aid citizens with Medical Disability Exam scheduling and deliver support to our military, veterans, and people with disabilities seeking financial independence and connections to services that provides opportunities for well-being.

Healthcare Beneficiary Services

Pearl supports beneficiaries requiring a continuum of healthcare information and support.  Citizens receive healthcare eligibility determination, benefits education, enrollment, claims and appeals; disability benefits; financial and loan services; document and claims validation; and emergency relief services.

Payer & Provider Services

Pearl supports payers and providers with Revenue Cycle Management (RCM) support, eligibility determination, patient scheduling and referrals, claims processing, medical records management, and billing; provider credentialing and network enrollment; COVID-19 financial relief claims support; Medicare and Medicaid support; and IT Helpdesk services.

Government Financial IT, Administrative and Emergency Services

Pearl is versed in addressing a gamut of issues from citizens seeking relief in emergency situations, assistance with census questionnaires and reaching resolution on IRS or student debt issues. We source, hire and train the best team for our partners, whether they are on client site, in one of our facilities, or located virtually.

Payer & Provider Services

Pearl supports payers and providers with Revenue Cycle Management (RCM) support, eligibility determination, patient scheduling and referrals, claims processing, medical records management, and billing; provider credentialing and network enrollment; COVID-19 financial relief claims support; Medicare and Medicaid support; and IT Helpdesk services.

Healthcare Beneficiary Services

Pearl supports beneficiaries requiring a continuum of healthcare information and support.  Citizens receive healthcare eligibility determination, benefits education, enrollment, claims and appeals; disability benefits; financial and loan services; document and claims validation; and emergency relief services.

Counseling and Disability Services

Pearl offers Master level social workers and skilled counselors that provide triage, referrals, family, and children support services. Our program managers aid citizens with Medical Disability Exam scheduling and deliver support to our military, veterans, and people with disabilities seeking financial independence and connections to services that provides opportunities for well-being.

Government Financial IT, Administrative and Emergency Services

Pearl is versed in addressing a gamut of issues from citizens seeking relief in emergency situations, assistance with census questionnaires and reaching resolution on IRS or student debt issues. We source, hire and train the best team for our partners, whether they are on client site, in one of our facilities, or located virtually.

Download our Capability Statement

FAR 53.209-l(f) SF 1408 Accounting System

DUNS: 808469642

CAGE: 56HH0

EIN: 01-0871223

GSA Schedule Multiple Award Schedule (MAS) Contract No. 47QTCA21D001A

Special Item No. 561422 - Automated Contact Center Solutions (ACCS)

Special Item No. 54151S - Information Technology (IT) Professional Services

We’d Love to Connect with You

Contact Our Business Development Team.