Pearl Interactive Network: Winchester, KY Contact Center Operations


At Pearl Interactive Network, LLC, our culture is one that promotes the desires and efforts of our employees to serve our consumers, co-workers, clients, and community. It is our mission for both our company and each employee to truly serve as a social enterprise and exhibit Pearl’s values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.


Our Winchester Agents are trained to deliver professional services and quality assurance to the public. Dedicated to advancing health equity, expanding coverage, and improving health outcomes in our communities, we are providing services that matter. Join an award-winning team in Winchester, KY, onsite! We offer full-time employment opportunities in a Culture of Caring. Agents provide detailed information and aid callers with complex health insurance options and the enrollment process.



While our agents help callers make informed decisions about their healthcare benefits providers, we find it important to offer our employees benefits that promote positive healthcare outcomes. We offer a clean, safe work environment, health and fitness programs, and a comprehensive benefits package, including company-paid Health & Wellness Dollars to offset employee costs. Our SCA (Service Contract Act) benefits include:

  • Medical, Dental, Vision, Life/AD&D, STD

  • Paid Federal Holidays, PTO, and Sick Time

  • Voluntary Benefit Offerings: Accident Coverage, Critical Illness, and Hospital Indemnity

  • Retirement Plan

  • Identity Theft Protection

  • Pre-paid Legal

  • Discounts through the Perks@Work and PerksPlus programs

  • And more!


Find passion in providing service. At Pearl, we encourage volunteerism and participation in community service projects. Our Pearl-Winchester team serves the Winchester community through partnerships such as:

  • Operation Happiness Food Drive

  • Conkwright Elementary School Backpack Supply Drive

  • Red Cross Blood Drives

  • Beer Cheese Festival Participants

  • BCTC Movie Nights Sponsors

  • Legacy Nights Concert Series Corporate Sponsor

  • Little League Sports Corporate Sponsor

  • Annual Chili Cook-off on National Chili Day

career growth chart


At Pearl-Winchester opportunities for career growth are obtainable. We supply the necessary tools for a rewarding career and promote from within. Get onsite training and have access to online skills training, 24/7 to help you grow. We encourage your professional development and success as a call center agent.

Pearl-Winchester Offers Our Team:

  • Great Pay: our minimum hourly rate is $17.20 - $18.75 per hour + SCA H&W Benefits Dollars
  • Retention and Referral Bonuses + Employee Perks
  • Employee Engagement Activities that create a fun and exciting work environment. We work hard, but we play harder!
  • Career Path and Opportunities for Advancement

A CSR (Customer Service Representative I) Agent is our entry-level position. To qualify, applicants should have 6 months of customer service-related experience with excellent communication and basic computer skills. We look for agents who can demonstrate patience, empathy, and respect, which are vital to understanding the caller's perspective. We believe every interaction should demonstrate our Culture of Caring. From this role, Pearl-Winchester now offers more opportunities for growth than ever before!


Be Part of Something Big, Join our Onsite Team

1025 Bypass Rd.
Winchester, KY 40391

Ready to join the Pearl Family?

Pearl-KY offers Employee Referral and Retention Bonuses!

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