Pearl Interactive Network: Winchester, KY Contact Center Operations
Join an award-winning team in Winchester, KY!
WE HELP PEOPLE, ONE CARING CALL AT A TIME
At Pearl-Winchester, we offer full-time employment opportunities in a Culture of Caring. We make sure you have the tools you need to grow in your career - and we promote from within.
Our Winchester Agents provide detailed information and aid callers with complex health insurance options and the enrollment process. Dedicated to advancing health equity, expanding coverage, and improving health outcomes in our communities, we are providing services that matter.
WHY CHOOSE PEARL-WINCHESTER ?
- Competitive Pay: Above minimum wage per hour + SCA H&W Benefits Dollars
- Retention and Referral Bonuses + Employee Perks
- Career Path and Opportunities for Advancement
- Employee Engagement Activities that create a fun and exciting work environment. We work hard, but we play harder!
We offer a clean, safe work environment, health and fitness programs, and a comprehensive benefits package, including company-paid Health & Wellness Dollars to offset employee costs. Our SCA (Service Contract Act) benefits include:
- Medical, Dental, Vision, Life/AD&D, STD
- Paid Federal Holidays, PTO, and Sick Time
- Voluntary Benefit Offerings: Accident Coverage, Critical Illness, and Hospital Indemnity Retirement Plan
- Identity Theft Protection
- Pre-paid Legal
- Discounts through the Perks@Work and PerksPlus programs
- And more!
We believe every interaction should demonstrate our Culture of Caring. A CSR (Customer Service Representative I) Agent is our entry-level position. To qualify, applicants should have:
- 6 months of customer service-related experience with excellent communication and basic computer skills
- An ability to demonstrate patience, empathy, and respect, which are vital to understanding the caller's perspective
Join Our Talent Network and Make a Big Impact!
Pearl-Winchester
1025 Bypass Rd.
Winchester, KY 40391
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Recent News
FOR IMMEDIATE RELEASE Atlanta, GA – April 1, 2025 Pearl Interactive Network LLC, a leader in providing contact center solutions, mental and behavioral health counseling, and IT support with a focus on digital transformation, today announced key leadership changes to drive growth and innovation. These changes mark a significant step in the company’s evolution. One […]
Pearl Interactive Network, LLC Welcomes Dan Cruice as Vice President of Federal Business Development
January 17, 2025 Pearl Interactive Network, LLC, a leading BPO in the federal government and commercial contracting industry, is thrilled to announce the appointment of Dan Cruice as Vice President of Federal Business Development. With over 25 years of experience in providing call/contact and BPO solutions to the US Government and State Government segments, Mr. […]