Pearl Interactive Network: Winchester, KY Contact Center Operations


At Pearl Interactive Network, Inc., our culture is one that promotes the desires and efforts of our employees to serve our consumers, co-workers, clients, and community. It is our mission for both our company and each employee to truly serve as a social enterprise and exhibit Pearl’s values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.


Our Winchester Agents are trained to deliver professional services and quality assurance to the public. Dedicated to advancing health equity, expanding coverage, and improving health outcomes in our communities, we are providing services that matter. Join an award-winning team in Winchester, KY, onsite! We offer full-time employment opportunities in a Culture of Caring. Agents provide detailed information and aid callers with complex health insurance options and the enrollment process.


While our agents help callers make informed decisions about their healthcare benefits providers, we find it important to offer our employees benefits that promote positive healthcare outcomes. We offer a clean, safe work environment, health and fitness programs, and a comprehensive benefits package, including company-paid Health & Wellness Dollars to offset employee costs.

Our SCA (Service Contract Act) benefits include:

  • Medical, Dental, Vision, Life/AD&D, STD
  • Voluntary Benefit Offerings: Accident Coverage, Critical Illness, and Hospital Indemnity
  • Retirement Plan
  • Identity Theft
  • Pet Insurance
  • Pre-paid Legal
  • Dependent Care FSA Plan
  • Discounts available on Auto & Property Insurance
  • And more!


Find passion in providing service. At Pearl, we encourage volunteerism and participation in community services projects. Our Pearl-Winchester team serves the Winchester community through partnerships such as:

  • Operation Happiness Food Drive
  • Conkwright Elementary School Backpack Supply Drive
  • Red Cross Blood Drives
  • Beer Cheese Festival Participants
  • BCTC Movie Nights Sponsors
  • Legacy Nights Concert Series Corporate Sponsor
  • Little League Sports Corporate Sponsor


At Pearl-Winchester opportunities for career growth are obtainable. We supply the necessary tools for a rewarding career and promote from within. Get onsite training and have access to online skills training, 24/7 to help you grow. We encourage your professional development and success as a call center agent.

Pearl-Winchester Offers Our Team:

  • Great Pay: our minimum hourly rate is $16.20 per hour + $4.41 toward H&W Benefits
  • Retention and Referral Bonuses + Employee Perks
  • Employee Engagement Activities that create a fun and exciting work environment. We work hard, but we play harder!
  • Career Path and Opportunities for Advancement

A CSR (Customer Service Representative I) Agent is our entry level position. To qualify, applicants should have 6 months of customer service-related experience with excellent communication and basic computer skills. We look for agents who can demonstrate patience, empathy, and respect, which are vital to understanding the caller's perspective. We believe every interaction should demonstrate our Culture of Caring. From this role, Pearl-Winchester now offers more opportunities for growth than ever before!

Be Part of Something Big, Join our Onsite Team

Pearl-Winchester has an annual recruiting season to fill our training classes.

Kentucky applicants are encouraged to Join our Talent Community NOW to receive updates about our hiring events.

Pearl-Winchester is located at

1025 Bypass Rd.
Winchester, KY 40391

Ready to join the Pearl Family?

  APPLY HERE to Join our Talent Community

We welcome referrals and eligible rehires!

Recent News

Pearl Interactive Network’s “Blue Ocean Strategy”

Pearl’s CEO and founder Merry Korn attributes the “Blue Ocean Strategy,” a book authored by W. Chan Kim and Renee Mauborgne, as having a seismic impact on how Pearl positioned in the highly competitive government contractor market space.

Teaming with a Social Enterprise – Innovative Partnership for Success

Pearl Interactive, a for-profit social enterprise established in 2004, provides contact center services specialized in healthcare and beneficiary services supporting government agencies, prime contractors, and commercial clients. Pearl’s social mission is giving hiring priority to people with barriers to work, such as people living in economically challenged areas, people with disabilities, military spouses, and Veterans. […]