COLUMBUS, Ohio (December 14, 2020) – Pearl Interactive Network, Inc. (Pearl) a HUBZone Certified, Woman Owned Small Business specializing in multichannel contact center services, is pleased to announce it was awarded a General Services Administration (GSA) Multiple Award Schedule (MAS) prime contract for the Special Item No. 561422 – Automated Contact Center Solutions (ACCS) and Special Item No. 54151S – Information Technology (IT) Professional Services. The GSA award provides Pearl with the opportunity to respond to future government contact center requirements and will be an important resource for Pearl’s continued growth. This latest award adds to a very successful year for Pearl with new contact center engagements with multiple government agencies including the Office of Personnel Management.
Pearl has a longstanding Social Mission of hiring people with barriers to employment such as skilled and talented veterans, disabled veterans, military spouses, persons with disabilities, and others experiencing barriers to employment. A large percentage of Pearl’s workforce are located in Historically Underutilized Business Zones (HUBZones) and other economically challenged areas. This award highlights Pearl’s important role in connecting an underserved workforce to employment through Federal and State government contracts.
About Pearl Interactive Network
Pearl Interactive Network, Inc. is a HUBZone Certified, Woman Owned Small Business (WBENC Certified), providing multichannel contact center services and supportive care navigation for Federal and State government clients. For 16 years Pearl specialized in consultative, compassionate, and often complex interactions supporting beneficiaries, employees and citizens in healthcare and government services. Pearl has the flexibility to provide services from its own facilities, on client sites, or through a secure virtual work-at-home network. Pearl is recognized by clients and partners for consistently exceeding performance expectations while giving hiring preference to people with barriers to work. Pearl’s vision and business practices reflect a commitment to giving back to the community by providing opportunities to a niche workforce while providing a way for its clients and partners to meet social and compliance goals.
Vice President Business Development
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