Pearl Interactive Network – National Government Contact Center Provider Surges in Virtual Contact Center Growth

COLUMBUS, Ohio (April 12, 2021) – Pearl Interactive Network, Inc. (Pearl) a HUBZone Certified, Woman Owned Small Business specializing in multichannel contact center services, experienced threefold growth since the onset of the Coronavirus pandemic in March 2020. Pearl’s growth is attributed to Federal agencies including Department of Veterans Affairs and Health Resources and Services Administration (HRSA), and the State of California requirements for virtual contact center services. The new contracts support citizens with general information on COVID-19 testing and vaccinations, scheduling of medical appointments and vaccinations, and assistance with claims for unemployment benefits.

“Pearl’s tremendous virtual contact center growth has helped us deepen our social mission of giving hiring priority to people with barriers to employment. Transportation has historically been the greatest obstacle to obtain employment for people with disabilities and those living in economic deserts.” says Pearl CEO, Merry Korn. Pearl has, since its inception in 2004, held a longstanding social mission of hiring people with barriers to employment such as: skilled and talented veterans, disabled veterans, military spouses, persons with disabilities and people living in economically challenged areas. Among Pearl’s most recent awards is a prime contract with HRSA to support healthcare providers with financial relief resulting from COVID-19 related expenses including testing and care for those unable to pay, and for lost revenues due to canceled elective surgeries and other non-emergency care.

Pearl’s core competency is multichannel contact centers, providing consultative, compassionate, and often complex interactions with citizens. Throughout its history, Pearl obtained recognition and awards for outstanding performance, marrying a social and business mission. “We attribute our high performance to placing an emphasis on employee engagement, creating a culture of caring, and through training programs that encourage personal emotional connections between our agents and callers,” states Pearl’s Vice President of Operations, Brenda Wingert. The effort to cultivate a culture of caring is best captured by Ashley Seal, a Pearl virtual employee who comments: “In my entire professional career I’ve never worked for an employer as supportive to my success.”

About Pearl Interactive Network
Pearl Interactive Network, Inc. is a HUBZone Certified, Woman Owned Small Business (WBENC Certified), providing multichannel contact center services and supportive care navigation for Federal and State government clients. For 16 years Pearl specialized supporting beneficiaries, employees and citizens in
healthcare and government services. Pearl has the flexibility to provide services from its own facilities, on client sites, or through a secure virtual work-at-home network. Pearl is recognized by clients and partners for consistently exceeding performance expectations while giving hiring preference to people with barriers to work. Pearl’s vision and business practices reflect a commitment to giving back to the community by providing opportunities to a niche workforce, while providing a way for its clients and partners to meet social and compliance goals.

Contact Information:
Jean Murphy
Vice President Business Development