More than Able: How Pearl Interactive Network Taps Traditionally Underemployed Workers to Drive Its Contact Center Business Growth
Repost: https://www.cxpa.org/blogs/gabe-smithccxp1/2020/07/29/more-than-able-how-pearl-interactive-network-taps July 26, 2020 marked the 30th anniversary of the Americans With Disabilities Act. While the ADA and related legislation have contributed to significant progress in access and inclusion, job seekers with disabilities are still twice as likely to be unemployed. Research by the Society for Human Resource Management (SHRM) finds that top obstacles …