Pearl provides a wide range of contact center services supporting government and commercial organizations. Specialty skillsets include: nurses (RNs, LPNs), licensed clinical social workers and counselors, patient schedulers, and supportive care navigators who help with non-clinical patient needs. In addition, Pearl offers IT help desk professionals and agents with financial, case management, and administrative expertise.
Pearl nurses provide medical triage, consultation, case management, referrals and appointing. Licensed clinical social workers provide confidential family life, health and wellness counseling. Patient schedulers verify benefits eligibility and provide primary care and speciality patient appointing and referrals. Supportive care navigators help with patient’s non-clinical needs both in-facility and at home including: pre and post admission and discharge directives, appointment scheduling, transportation, home care visits, housekeeping, medical devices, prescriptions and food delivery, and follow-up wellness calls.
For more information regarding our contact center general and specialized services, please contact:
- Scott Blackwell VP Business Development – Commercial sblackwell@pinsourcing.com
- Jean Murphy VP Business Development – Government jmurphy@pinsourcing.com
About Pearl Interactive Network
Pearl is a HUBZone certified, woman-owned small business focused on government and commercial healthcare and beneficiary services. Known for delivering high-touch, white-glove customer service experiences, Pearl concentrates on the delivery of interactions that require complex resolution while developing a personal emotional connection between the agent and caller. Pearl’s culture of caring is at the core of everything they do, and a driving force in transforming the lives of those they serve. Founded in 2004, Pearl takes great pride in their hiring preferences for people living in economically challenged areas, people with disabilities, military spouses, and Veterans. They operate across the nation, with employees in 31 states.