Winchester, KY Contact Center to Hire over seven hundred Customer Service Representatives
As the open enrollment period for 2024 approaches, Pearl-Winchester stands ready to guide individuals through their healthcare options with unparalleled support and ability. Recognizing the critical need for informed and friendly help, Pearl is expanding its team of Customer Service Representatives at its Winchester, Kentucky contact center.
This recruitment drive is more than just a job opportunity; it is a chance to become part of a community that values each member’s journey in providing essential healthcare services. Pearl’s commitment to its employees is reflected in its supportive work environment, comprehensive training programs, and the promise of growth and development within the company. For those looking to make a meaningful impact in the healthcare industry, Pearl offers a path to do just that. By joining the Kentucky Team, new recruits will play a pivotal role in helping individuals navigate the complexities of healthcare enrollment, ensuring that every person receives the coverage they need and deserve.
Pearl provides a comprehensive training program for new Customer Service Representatives (CSRs) to ensure they are well-equipped to meet the demands of the healthcare industry. The training initiatives at Pearl are designed to foster a deep understanding of the company’s values, services, and the essential role CSRs play in facilitating patient care and caller support. New CSRs undergo a structured training program that includes:
- Orientation and Onboarding: An introduction to Pearl’s mission, culture, and the impact of their work on caller outcomes.
- Product Knowledge: Detailed sessions on healthcare plans, benefits, and services offered by Pearl to provide accurate information to customers.
- Customer Service Excellence: Training on communication skills, empathy, problem-solving, and managing challenging situations to deliver exceptional service.
- Technical Skills Development: Hands-on experience with customer support software, data entry, and navigating databases.
- Compliance and Ethics: Understanding of healthcare regulations, patient privacy laws, and ethical standards to ensure adherence to industry best practices.
- Continuous Learning: Opportunities for ongoing education and professional development to stay current with healthcare trends and advancements.
Pearl’s training programs are not only about imparting knowledge but also about empowering CSRs to grow within the company and the healthcare field. By investing in the development of our CSRs, Pearl reinforces its commitment to bringing humanism back to healthcare. With a heart for service and a commitment to excellence, Pearl’s Customer Service Representatives are more than just voices on the phone; they are lifelines, educators, and advocates for health and well-being.
Pearl offers a competitive hourly rate of $17.20, a comprehensive benefits package, including health and wellness programs and company-paid Health & Wellness Dollars to offset employee costs. And let’s not forget the Service Contract Act benefits, which include medical, dental, vision, life/AD&D, STD, paid federal holidays, PTO, and sick time.
Interested candidates are encouraged to seize this opportunity to embark on a rewarding career with Pearl. The journey begins at pinsourcing.com/jobs/KY, where potential team members can apply and take the first step towards making a difference in the lives of many during this open enrollment season. Pearl-Winchester is located at 1025 Bypass Rd., Winchester, KY 4039. Operating Hours are M-F, 9 AM – 6 PM EST.
Join us at Pearl-Winchester, where your career is our mission, and making a difference in healthcare is our shared journey. Apply today and become a part of a team that changes lives—one call, one conversation, one person at a time. Together, we can ensure that everyone has access to the care they need, when they need it, during open enrollment and beyond. Pearl is an EOE/D/M/F/V
For Talent Acquisition questions or inquiries, contact:
LaTonya Simmons
Director, Talent Acquisition and Recruiting
Phone: (614) 258-2943 x1301
LSimmons@pinsourcing.com