Embark on a fulfilling career at Pearl Interactive Network LLC, where your passion becomes your purpose and make a meaningful impact on your community! At Pearl, we are committed to you, your personal growth, and career development. Pearl values hard work, connection, and is eager to welcome new members who share these values, whether working in our facility, a client site or remotely.
We offer onsite, hybrid and remote opportunities.
At Pearl, you will play a crucial role in delivering exceptional service contributing to the company's mission, providing impactful services to clients, partners, and customers.
Our Customer Support agents handle customer inquiries, provide assistance, and resolve issues efficiently, ensuring a positive customer experience. Technical Support agents offer technical support, troubleshoot problems, and guide customers through technical processes.
Our agents must comply with federal regulation and quality standards, particularly for contracts with federal partners, and must manage customer records ensuring data accuracy and confidentiality. As a Pearl employee, you will participate in ongoing training to stay updated on best practices, new technologies, and industry standards.
Agents are provided with the necessary equipment to perform their duties in a secure, distraction-free environment. Work from home agents must have the appropriate internet connectivity and minimum speed requirements. Detailed specifics are available in each job description, when applicable.
Join Our Team!
Are you someone with strong communication skills, empathy, patience, problem-solving abilities, technical proficiency, adaptability, attention to detail, and resilience? If so, we want you to be a part of our team!
Stay Connected with Text Messaging!
We are excited to offer you the convenience of SMS communication as part of our process. By opting into text messaging, you’ll receive important updates such as appointment reminders, scheduling notifications, and other essential information directly to your mobile device.
Stay connected, stay informed—opt-in to make the most of this convenient feature! Opting in is easy and ensures you stay informed every step of the way. Message and data rates may apply, and message frequency may vary depending on your needs.
Notice: Our company sets wages based on geographical location and in full compliance with Service Contract Act (SCA) regulations. This approach ensures that our pay rates are competitive within local job markets while meeting federal requirements. We are dedicated to maintaining fair and equitable pay practices across all operations. Thank you for considering a career with us!
