Pearl is a domestic, Woman-Owned Business Process Outsourcing (BPO) provider with over 17 years of experience in healthcare and beneficiary services, serving both government and commercial clients. Pearl delivers high-touch customer service experiences that require complex resolution while creating a Personal Emotional Connection with callers. We employ a diverse team of contact center, healthcare, and other Subject Matter Experts to support the unique requirements for each of our client engagements.

We provide flexible solutions delivered from a secure virtual work at home (WAH) network, or on client or partner site. We support largescale steady-state engagements, and provide scalable solutions to support seasonal volume fluctuations, and other planned and unplanned rapid ramp-ups and ramp-downs.

Pearl maintains a longstanding hiring preference for a niche workforce of individuals living in economically challenged areas, people with disabilities, military spouses, and Veterans. Our niche hiring, along with our Woman Owned Small Business status helps our clients meet ESG and supplier diversity goals. Pearl is also committed to providing a Culture of Caring for our employees, resulting in retention rates exceeding the industry average and very satisfied employees that deliver outstanding customer service.

We work directly with government and commercial clients, and as a Strategic Vendor Partner to Business Process Outsourcing providers – a “BPO to the BPOs” providing:

• Proactive recruitment of contact center, healthcare, IT helpdesk, and agents with financial, claims management, and other unique skillsets

• Efficiently sourced candidates who are thoroughly vetted, background cleared, and trained in customer care and creating a Personal Emotional Connection with callers

• Assistance in filling open, sometimes hard-to-fill positions

• Competitive pricing, leveraging favorably priced labor markets

• Reduction in overall cost of operations

• Increased profitability on existing contracts

• Competitive edge for new business pursuits

By utilizing our diversity certifications as a Woman Owned Small Business, and our niche hiring of persons with barriers to employment, Pearl provides our clients with unique attributes to create a true differentiation of their brand.

Our employees are our focus, made up of true frontline ambassadors that provide consultative, compassionate, and often complex solutions. We provide ‘Services that Matter’ – be it someone struggling to manage a family budget and decide on healthcare coverage, a student trying to repay a student loan, someone who just suffered a major loss from a hurricane, or someone looking to get a COVID-19 vaccination… we know that “empathy” is key.  A focus on caring is part of our DNA. We select candidates that demonstrate a natural ability to show empathy, then train them on customer service skills and creating a Personal Emotional Connection with callers.