The Staffing & Sourcing Resource for Federal Contact Center & Telehealth Services
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Finding, staffing and keeping the ideal staff for a federal government agency contact center or telehealth service directly impacts how it performs. Pearl Interactive Network (Pearl) outperforms other contractors because of our steadfast focus on aligning people with performance goals.
The impact Pearl’s sourcing and staffing will have on your government contact center includes:
- Achieve higher contact center performance
- Increase in niche talent pool for future hiring needs
- Lower staffing costs without compromising quality
- Reduce the time it takes to staff hard-to-fill positions such as help desk or those located in geographically-challenged areas
- Satisfy OFFCP, OCCCP VEVRAA and Section 503 regulations and fulfill 508 compliance requirements
Reach your performance goals with the right people
An SBA- and WOSB-certified small- and women-owned business, people are our passion at Pearl. We provide an exceptional workforce that quickly becomes an invaluable member of your internal team, whether they’re on-site or virtual employees. We also take pride in fulfilling a social mission of providing careers to highly skilled and talented client-site or home-based disabled veterans, veterans, military spouses, people with disabilities and people living in geographically-challenged areas.
Our customized federal government contact center staffing solutions include the following:
Sourcing − Pearl recruiters use proprietary multi-channel sourcing methods, including a data warehouse containing 450,000 niche resumes and a network of 28,000 referral sources. We ensure compliance with federal regulations by posting positions in state, federal and local job banks. Additionally, we leverage the following innovative methods to attract qualified candidates:
- Social media via LinkedIn, Facebook, and Twitter
- Strategic ad placements including Google AdWords and social media ads
- Outbound call campaigns to alternative referral sources
- Targeted media outreach via radio, newspaper and TV
Screening – We take the time to assess ability, personality, and fit through a combination of behavioral and skill assessments, interviews, drug tests, and background checks.
Skills Matching − Our team specializes in matching the military skills of veterans with civilian positions. Our skills-matching capabilities also extend to finding employees who possess skills and traits that translate well into contact center or help desk environments.
Recruitment – With a proven track record of recruiting and training exceptional government contact center employees, Pearl has the ability to engage response from qualified candidates who fulfill your specific needs.
Management − Employees are on our payroll with the option of supervision and management by us. We hire managers that instill a sense of accountability and who are motivated by meeting QASP deliverables. Our managers are also responsible for creating a caring, family-like culture that increases retention and lower retraining costs.
Administrative Services – Pearl has deep experience in hiring administrative positions that are located on-site or virtually. Administrative services we staff include front office, telephone services, marketing coordination, executive assistants, human resources, logistics, data entry and administration, and project management.