March 2015

Pearl Interactive Network Provides Contact Center Solutions for Insurance Industry

Virtual Insurance Solutions Delivers Contact Center Solutions For Personal, Commercial Lines Pearl Interactive Network, Inc. (Pearl) launched Virtual Insurance Solutions, a service delivering contact center solutions to the insurance industry for personal and commercial lines. The approach delivers home-based contact center services, tapping a workforce of skilled and talented veterans, disabled veterans, military spouses, people …

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Federal Investigators Launch New Audit Of VA After Calling It a “High Risk Agency”

The federal government’s audit agency announced this week that it’s launching a comprehensive review of management at the embattled Department of Veterans Affairs, aiming to explain to Congress how the nation’s largest healthcare network could improve its administration and better serve patients. The Government Accountability Office agreed to launch the audit just two weeks after …

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